Posts by VJ Nair

We’ve all been there. You have a simple question about an order, so you open the chat window on a company’s website. You type your question, and the bot replies with a list of irrelevant options. “I didn’t catch that,” it says. “Please select from the menu below.” You try rephrasing, but the bot just…

We have all been there. You are thirty minutes into a phone call, listening to distorted jazz music while waiting for a customer service agent. When someone finally answers, you have to repeat your account number, birth date, and the issue you are facing for the third time. It is exhausting, inefficient, and frankly, outdated.…

We have all been there. You are on hold, listening to a repetitive saxophone loop for forty-five minutes, just to ask a simple question about a refund. Or perhaps you sent an email on Friday afternoon and won’t hear back until Tuesday. It is frustrating, inefficient, and frankly, a relic of the past. Modern consumers…

The manufacturing world is changing faster than ever. New technologies, smarter machines, and digital tools are becoming a normal part of how products are created. But among all these innovations, one technology stands out as truly revolutionary: Generative AI in manufacturing. Generative AI is a special kind of artificial intelligence that doesn’t just analyze information;…

The healthcare world is changing faster than ever before, and one of the biggest drivers of this change is artificial intelligence (AI). What felt like “future technology” just a few years ago is now being used every single day in hospitals, clinics, and even patients’ homes. Among the many forms of AI, one type stands…